FREQUENTLY ASKED QUESTIONS
1) What does PAYARU even mean?
Payaru (pronounced pa - ya - roo) is a Malayalam word (language of the state of Kerala in India) meaning lentils/beans! How fitting! (Also, fun fact, the word 'malayalam' itself is a palindrome.)
2) Are your products tested on animals?
Never. We do not test our products on animals.
3) Are your products made in the USA?
Yes. All of our products are made in New Jersey, USA.
4) How long will the products last me?
This depends on how frequently you use it. For the face scrubs, typically, one 5 oz tube should last you about 4-6 weeks, if used everyday. For the face oils, one 2 oz bottle should last you about 1-2 months, if used everyday.
5) How are your products different?
Our products are made only with a few ingredients — all super simple and all natural, that readily-biodegrade in the oceans! Plus, we NEVER use artificial ingredients such as parabens, sulfates, and synthetic fragrances in our products. So you can feel totally guilt-free when using our products!
To read more about us and our mission, visit our home page!
6) How come you have your face scrubs in plastic tubes, when you say you are trying to reduce plastic waste?
At PAYARU, we believe in reducing our plastic output. This is exactly why we use ground mung beans, as opposed to microbeads, in our scrubs to help gently exfoliate your skin.
But, we realize our product comes in a plastic tube. We are currently working to develop an alternative product packaging that is more earth-friendly. This turns out to be a difficult challenge - but one that we are ready to face.
These are our current limitations - we need a packaging solution that:
- is biodegradable
- is durable
- doesn't disintegrate when it gets wet in the shower
- is cost-effective
For the time being however, we strongly encourage all of our customers to recycle your PAYARU tubes!
7) Is your shipping packaging recyclable?
Yes! Our shipping packaging is entirely recyclable. We use cardboard packaging, with paper filling, with paper tape for our scrub and oil boxes.
For our gift sets, we use cardboard packaging with paper filling. We place the gift box inside a recyclable plastic sleeve to protect from rain/snow.
8) Do you ship internationally?
We currently ship within the US, its territories, and Canada. We hope to be able to ship to more countries soon.
9) How long will it take to ship the order?
We pledge to ship your order within 2 business days. The package should arrive in the time frame specified by the shipping option you have selected at checkout.
10) What is your Returns policy?
We hope you love our PAYARU products but if you're not 100% satisfied, please email us at firstname.lastname@example.org within 30 days of the postal delivery so we can help.
Please see the Return policy here: https://payaru.com/pages/return-policy
11) What is the best way to get in contact with you?
The best way to contact us is through the form on our Contact Page.
If you prefer to email us directly, please send us an email at email@example.com.
If you prefer snail mail, our mailing address is: