FREQUENTLY ASKED QUESTIONS
1) What does PAYARU even mean?
Payaru (pronounced pa - ya - roo) is a Malayalam word (language of the state of Kerala in India) meaning lentils/beans! How fitting! (Also, fun fact, the word 'malayalam' itself is a palindrome.)
2) What are the ingredients?
Our face scrubs are cruelty-free, vegan, biodegradable, and 100% natural.
Original Mung: Natural Vegetable Glycerin· Mung beans · Kaolin clay
Cedarwood: Natural Vegetable Glycerin· Mung beans · Kaolin clay · Cedarwood essential oil
Allergen info: Some of our raw ingredients may be packaged in a facility that also processes peanuts, tree nuts, soy, and milk products.
3) Are your products tested on animals?
Never. We do not test our products on animals.
4) Are your products made in the USA?
Yes. All of our products are made in New Jersey, USA.
5) How long will one tube last me?
This depends on how frequently you use it. Typically, one 5 oz tube should last you about 4-6 weeks, if used everyday.
6) How are your products different?
Our products are made only with a few ingredients (only three or four!) — all super simple and all natural, that readily-biodegrade in the oceans! To read more about us and our mission, visit our home page!
7) How come you have your products in plastic tubes, when you say you are trying to reduce plastic waste?
At PAYARU, we believe in reducing our plastic output. This is exactly why we use ground mung beans, as opposed to microbeads, in our scrubs to help gently exfoliate your skin.
But, we realize our product comes in a plastic tube. We are currently working to develop an alternative product packaging that is more earth-friendly. This turns out to be a difficult challenge - but one that we are ready to face.
These are our current limitations - we need a packaging solution that:
- is biodegradable
- is durable
- doesn't disintegrate when it gets wet in the shower
- is cost-effective
For the time being however, we strongly encourage all of our customers to recycle your PAYARU tubes!
8) Is your shipping packaging plastic-free?
Yes! Our shipping packaging doesn't contain any plastic. We use cardboard packaging with paper tape. So, all parts of a PAYARU shipping package are 100% recyclable.
9) Do you ship internationally?
We currently ship within the US, its territories, and Canada. We hope to be able to ship to more countries soon.
10) How long will it take to ship the order?
We pledge to ship your order within 2 business days. The package should arrive in the time frame specified by the shipping option you have selected at checkout.
11) What is your Returns policy?
We hope you love our PAYARU products but if you're not 100% satisfied, please email us at firstname.lastname@example.org within 30 days of the postal delivery so we can help.
Please see the Return policy here: https://payaru.com/pages/return-policy
12) What is the best way to get in contact with you?
The best way to contact us is through the form on our Contact Page.
If you prefer to email us directly, please send us an email at email@example.com.
If you prefer snail mail, our mailing address is: